Host agreement
Version 19 September 2026
- Listing your property with us is free.
- We charge a commission on each booking at our standard rate, unless a different rate has been agreed with you.
- We pay you by M-Pesa once the guest has checked in, or by bank transfer after the guest checks out.
- Every property is checked by us before it goes live.
1. Who we are
Hazelnutz Travel is a trading name of Verova Group Ltd, a company registered in England and Wales. In this agreement "we" and "us" means Hazelnutz Travel, and "you" means the host who lists a property.
2. What we do
We show your property on hazelnutz.com, take bookings and payments from guests, send guests their confirmation and handle their questions before they arrive. We decide how listings appear on the site.
3. Our commission
Hazelnutz charges a commission on every booking of your property. Our standard commission is 15% of the amount paid by the guest for the stay, unless a different rate has been agreed with you in writing. Where a guest receives a refund, commission is calculated on the amount the guest paid after that refund. There is no fee to list a property and no monthly charge.
4. How and when you are paid
We pay you your share — the amount paid by the guest less our commission — after the guest has checked out, to the M-Pesa number or bank account you give us in your host account. It is your responsibility to keep those details correct. If a payment goes to the details you gave us, it counts as paid. We email you each time we send a payment.
5. Cancellations
Guests book under our cancellation rules: they can cancel for a 50% refund up to 72 hours before check-in, and bookings are non-refundable within 72 hours of check-in. Whatever the guest pays and does not get back is shared between us in the normal way, in line with your commission rate.
If you cancel a confirmed booking, the guest gets a full refund and nothing is owed to you for that booking. Cancelling on guests may lead to your property being removed from the site.
6. What you agree to
- Your photos and description are accurate and are of the actual property.
- You keep the property's availability up to date and honour every confirmed booking.
- You have the right to rent out the property and hold any licence or permit that is needed.
- The property is clean, safe and matches what is listed when guests arrive.
- You are responsible for any tax due on the money you receive.
7. What we can do
We check every property before it goes live and can ask for changes. We may tidy up a description or choose which photo appears first. We can hide or remove a listing, or suspend a host account, if we receive complaints, if a listing is inaccurate, or if this agreement is not followed.
8. Checking who you are
Before you can send a property for review we ask you to verify your identity with a photo of your ID and a selfie. This check is carried out by our payment provider, Stripe. We receive the result and the name on your ID; we do not keep a copy of your ID document.
9. Your information
We use your details to run your host account, pass your property's location to confirmed guests, and pay you. See our privacy policy for more. Your full address is never shown publicly.
10. Ending the agreement and changes
You can remove your property at any time, but bookings that are already confirmed still need to be honoured. If we change this agreement we will email you before the change applies.
11. Contact
Questions? Email hello@hazelnutz.com or WhatsApp +254 758 501778.